Responsible Gaming Policy

Responsible Gaming — a complete guide and toolkit for safe and healthy gaming on Jeebuz

Gaming should be fun, not stressful. At Jeebuz, responsible gaming is our top priority, and we provide a range of protective tools to support you.

Keep gaming as entertainment — not an addiction

Jeebuz believes online gaming is a legitimate form of entertainment — just like watching a film or playing sports. But like any entertainment, gaming is best enjoyed within limits.

Many people in Bangladesh are discovering online gaming for the first time. In the heat of the moment, it can be hard to know when to stop. That is exactly why Jeebuz has built several responsible gaming tools — so you always stay in control.

Responsible gaming does not mean enjoying yourself less. Playing within the right limits actually makes gaming more enjoyable, because there is no stress attached to it. The fun is at its best when it stays that way.

Jeebuz's commitment

Jeebuz is more than a gaming platform — we are a responsible company. Everything we do is guided by the wellbeing and safety of our users.

If you ever feel that gaming is having a negative impact on your life, use Jeebuz's responsible gaming tools. Doing so is not a sign of weakness — it is a sign of self-awareness.

Simple Rules for Healthy Gaming
1
Set your budget before you start

Decide how much you are willing to spend per session before you start, and stick to it.

2
Set a Time Limit

Take breaks — avoid playing for long stretches at a time. Keep an eye on the clock.

3
Don't Chase Lost Money

Don't try to recover losses by placing bigger bets.

4
Take a break when you need one

Taking a break for a day or a week every now and then is completely normal.

Jeebuz's responsible gaming tools

We are always here to keep you safe

1
Deposit limit setting

You can set the maximum amount you deposit per day, week, or month. Once the limit is reached, no further deposits will be allowed.

2
Loss Limit

A feature that automatically stops your game after you have lost a set amount. It helps protect you from larger losses.

3
Session Time Limit

You can set your own session time limit. When the time is up, Jeebuz will remind you to take a break.

4
Reality check notifications

Jeebuz will periodically remind you how long you have been playing and how much you have spent.

5
Temporary Break (Cooling-Off)

You can take a break from the platform for 24 hours, 7 days, or 30 days. You will not be able to log in during the break.

6
Self-Exclusion

You can exclude yourself from the platform on a long-term or permanent basis. Once activated, the account cannot be reopened.

Recognize the Signs of Problem Gaming

Gaming addiction develops gradually — it can be hard to recognise early on. Watch for the signs below and seek help if they apply to you.

You feel a strong urge to bet more in order to recover money you've lost.

Gaming is leaving you with less time for family, friends, or work.

You are borrowing money or dipping into savings to fund your gaming.

You feel uncomfortable, anxious, or irritable when you are not playing.

You are hiding your gaming from family or the people close to you.

You are prioritising gaming over sleep, meals, or other everyday activities.

If you notice any of the signs above, take it seriously

These signs do not mean you are a bad person. This is a health issue, and it has solutions. Use Jeebuz's tools and seek professional help if needed.

Check yourself

Ask yourself these questions. If most of your answers are yes, it may be time to seek help.

Is gaming affecting your daily life, work, or time with family?

Have you ever felt like you should stop gaming but couldn't?

Are you spending money that you or your family needs on gaming?

Do you feel angry, depressed, or frustrated after a loss?

Is gaming affecting your sleep or physical health?

Are the people close to you worried about or critical of your gaming?

You are not alone

Acknowledging a problem is the first step. Jeebuz's support team is always here for you. Reach out for help anytime.

How Jeebuz keeps you protected

We are here for you — through technology and human connection

Age verification system

Age verification is mandatory to create an account on Jeebuz. No one under 18 is permitted to use the platform under any circumstances.

Personalized Limit Controls

You can set your own limits for deposits, losses, and time — and Jeebuz enforces them strictly.

Automatic Alert Messages

If unusual gaming patterns are detected, Jeebuz automatically sends an alert and offers assistance.

Simple Self-Exclusion Process

You can remove yourself from the platform in just a few clicks. Once self-exclusion is active, bonus offers will stop as well.

24/7 Support Team

Jeebuz's support team is always on hand to help with any responsible gaming questions or concerns.

Gaming history transparency

You can view your full gaming history at any time — including how much you have deposited and how much you have spent.

Responsible gaming FAQs

Answers to the most commonly asked questions are provided here.

Need Help?

If you or someone close to you seems to be struggling with gaming, please reach out to us.

[email protected]

Lowering your deposit limit takes effect immediately. However, increasing it requires a 7-day waiting period — this delay is intentional, to prevent impulsive overspending.

No. Once self-exclusion is activated, Jeebuz automatically stops all marketing and bonus communications. You will only receive essential account-related messages.

Jeebuz offers cooling-off periods of 24 hours, 7 days, 30 days, and 90 days. You will not be able to log in during the break, but your account and balance will remain intact.

Change your password immediately and contact Jeebuz support. We will help you review recent account activity. If there are underage family members in your household, keep your account credentials out of their reach.

Permanent self-exclusion cannot be reversed once activated. For temporary self-exclusion, reactivation is possible after the set period by contacting support. However, Jeebuz always recommends taking a mandatory reflection break first.

Start by speaking with the Jeebuz support team — we can point you in the right direction. You should also talk to a trusted family member and, if needed, consult a local mental health professional.

Jeebuz's responsible gaming commitment

We believe business success and user wellbeing can go hand in hand.

Transparent Rules

All terms and rules are written in plain, simple language. No hidden surprises.

Users First

User wellbeing and safety are the priority in every decision we make.

Effective tools

All tools, from limit-setting to self-exclusion, are available free of charge.

Compassionate Support

Our support team does not judge — we just help.

Play responsibly — Jeebuz is always here for you

Enjoy gaming, but keep it within limits. Join Jeebuz and use our responsible gaming tools for a healthy and enjoyable experience.

Support Contact

For any responsible gaming support:

[email protected]

24 hours, 7 days a week

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